FAQs

 

 

 

Frequently Asked Questions

REGISTRATION

1. Does my child need to be of a certain playing level to participate?

Our programs are open to players of all abilities. Some programs may be suited better for some than others so please make sure you fit the criteria of those programs before registering.

   

Beginner – player has never played a full Spring lacrosse season on a team

   

Intermediate – player has 1 to 3 years of lacrosse play on a Spring team

   

Advanced – player has 4 or more years of lacrosse play on a Spring team.  This is a player who plays throughout the year.

2. How do I register?

Online  – all clinic and camp pages has a registration button towards the bottom of the page. By clicking this button, you will be brought to an outside registration website, either Sportssignup.com or Sportngin.com. You must have or create an account in order to register within these sites.

Once you are successfully registered, you will receive an e-mail confirmation.  Remember to check the Program and FAQs page for details on what to bring/weather policies /credit/refund policies etc.

A reminder email will go out 1-2 days before the program starts.If you are having trouble registering online, please contact justin@topsidelacrosse.com or call (914) 574-7719.

3. How do I pay?

By credit card when you register online. A portion of the program’s fee will be considered a Non-Refundable Deposit. This amount varies by program and can be found under the ‘Program  Details’ section of individual Program pages Payment by check must be accompanied by a completed Registration Form (see Question 1 under ‘What to Bring’ section below) via our online registration sites. All checks should be made payable to “Top Side Lacrosse” and mailed to Top Side Lacrosse at PO Box 442 Bronxville, NY 10708

4. What is a ‘Drop In’?

‘Drop In’ means you are attending a single session or attending on a sporadic basis during Spring/Fall/Winter sessions. If you know you can’t make all the dates in a program, then ‘dropping in’ might be the best fit for you. Drop in fees are indicated under the ‘Program Details’ section on individual Program pages You cannot pay or register online for a drop in yourself. To pre-arrange a drop-in, please contact justin@topsidelacrosse.com If you plan to drop in and do not pre-arrange it, please ensure you fill out and bring the downloadable forms available under Question 1 in the “What to Bring” section below. Payment of cash or check will be accepted when you arrive.

5. What is a ‘Walk Up’?

‘Walk up’ means you have not registered prior to the start of the program and you are ‘walking up’ the first day of camp. This means you’ll need to fill out the downloadable forms (see Question 1 in ‘What to Bring’ section below) and bring payment by cash/check*/credit card to the event. Walk up registrations incur an additional $25 administrative fee

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DROP-OFF/PICK-UP

1. When should I drop off/pick up my kid(s)?

Check in for camps or clinics will begin approximately 30 minutes before the start of the program. For Sniper practices, players must arrive at least 15 minutes prior to the start of practice to ensure that the team starts on time.

2. What if I’m late?

Late Pickup Policy A $1 per minute fee will be charged if you pick up your child more than 15 minutes after program finishing times. This fee will be expected to be paid in cash immediately upon picking up your child. Please do not be late!

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WHAT TO BRING

1. Do we need to bring any forms?

If you registered online, NO forms are necessary. If you are planning to register as a Walk Up or Drop In and you have played with Top Side before, then you will need to download and fill out the “Health Information, Consent, and Release Form.” If you are NEW and have never participated in a Top Side event before, then you’ll need to bring both forms – the Health Form & the “Registration Form”. We recommend you print them out beforehand, because we will have a limited number available on-site.

2. What equipment should my child bring with them to a program?

Boys & Girls Pre K: A lacrosse stick (No additional equipment or gear required)

Boys K – 12th Grade: Helmet, lacrosse stick(s), mouth guard, gloves, shoulder, arm pads, cleats (if outdoors), jock strap/cup

Girls: Certified eye protection, mouth guard, and lacrosse stick(s) Make sure to bring the proper equipment, as Top Side is unable to provide equipment. In addition, we encourage the kids to bring copious amounts of liquids as there is not always a water fountain nearby 

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WEATHER CANCELLATIONS

1. Is there still a session if there is bad weather?

Top Side would play rain or shine – however the decision is made by our local Parks & Recs. If they choose to close a field then no matter how light or heavy we think the rain is, we’ll be forced to cancel the class. If there is a ‘Rain Date’ given then an extra session will be held on that ‘Rain Day’ to make up for any cancelled sessions due to rain/storms. (The rain date is usually scheduled the week after the program is due to end) If no rain dates are provided, there will be no make-up sessions. No credits or refunds are given due to inclement weather

2. How do I know if a session is cancelled due to bad weather/field closure?

E-mail - We will notify participants via a mass e-mail. The e-mail addresses used will be those provided to us by participants during registration.

Facebook/Twitter/Instagram – Sometimes we post updates on our Facebook page. Search ‘Top Side Lacrosse’ and become a fan to gain access

3. What if the class is cancelled and then the sun comes out?

Once a cancellation decision has been made and communicated as above, the cancellation will stay in effect even if the weather gets better. It would be too confusing to cancel and then resume at short notice

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CREDITS/ REFUNDS/ DISCOUNTS

1. What if my child can’t attend the program we registered for and I need to apply for a credit or refund?

Please re-read our Credit & Refund Policy below on Question 2 as well as our policies on Sportssignup and Sportngin.

2. What is your Credit and Refund Policy?

Credits: If Top Side Lacrosse receives your Credit Request form at least fourteen (14) days prior to the start of the program, a credit with us will be issued minus administrative fees. Within 14 days of the start of the program, a credit will be issued for the amount paid less the Non-Refundable Deposit.  All credits are non-transferable (outside of a family) & cannot be applied to an existing/paid registration. No credits will be issued after the program start date.

Refunds: If Top Side Lacrosse receives your Refund Request up to fourteen (14) days prior to the start of any program, a refund, less the Non-Refundable Deposit, can be issued. No refunds are available thereafter except for cancellation in the case of verified hardship (as deemed appropriate in Top Side’s sole judgment) or verified injury.  The maximum refund issued in such cases will be 50% of amounts paid and only if registrants or their families have made such occurrences known to Top Side before the end of the program for which the registrant is registered. No refunds will be issued after the program start date. All credit/refund decisions are final after processing

League/Travel Team Programs: There will be NO refunds or credits for ANY reason following registration in the case of leagues or travel team programs

3. Do you pro-rate your sessions?

Yes we prorate our clinics and camp sessions

4. What can I do to make sure my child has the best experience possible with Top Side Lacrosse?

Please remind your children before and during our programs that they are coming to play lacrosse and have a good time, and that we are all guests of the community and the facility provider so must act accordingly Property damage, stealing, use or possession of illegal substances, use of profane language, bullying, and/or abusive behavior WILL NOT BE TOLERATED! Should any of these incidents occur, it will be the responsibility of the player’s parent(s) or guardian(s) to bear the cost of any damages or loss of property to, or any extra charges by, the facility owner, or any other party, caused by a program participant In addition, behavior deemed inappropriate (at the sole  discretion of TSL staff) will result in immediate dismissal from the program with no return of program feep

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